Shipping Policy

Shipping within Australia 

  • Flat rate shipping of $9.99 for all deliveries within Australia, excluding furniture and bulky items. 

  • Free standard shipping for all orders over $120.00, excluding furniture, heavy, bulky items which may incur an additional fee.

  • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

  • We use Australia Post and Sendle for courier. 

  • Once you’ve received your order confirmation email, please allow:

       Metro delivery: 2 - 5 business days

       Regional delivery: 5 - 7 business days

       Remote delivery: 7 - 14 business days

  • For next day delivery, flat rate Express Post of $15.95 for orders under 5kg. 

  • All order of furnitures are NOT included in free shipping. You will be contacted for quote of shipping cost. 

  • Heavy or bulky items above 10kg may incur additional charges. You will be contacted to confirm delivery costs prior to your item being sent. 

  • Please take note for pre-orders, there will be an estimated date of arrival upon which your items will be shipped then.

Shipping to New Zealand

  • Flat rate standard shipping of $55.70 for orders under 5kg.

  • Once you’ve received your order confirmation email, please allow 5 - 9 business days.

  • Heavy or bulky items above 5kg may incur additional charges. You will be contacted to confirm delivery costs prior to your item being sent. 

 

Store Pickup

  • Your orders are ready to pick up when you received an READY FOR PICKUP email. 

  • Your orders usually ready to pickup the next day depending on our opening hours.  

  • Please bring along your IDs and the confirmation email for pickup. 

  • The address for store pickup is My Playroom, 118 Maling Rd Canterbury 3126 VIC Australia

Shopping with us

Company Information

My Playroom retail shop is closed but we still processing online order and shipping out order during weekdays.

Contactless pickup option is available from Mon - Fri 10am - 5pm only with strict safety protocols in place.

We're following the advice of the Australian Government and World Health Organisation, and their recommendation on health and safety measures for minimising the spread of Covid-19.

 

For online orders:

Please be aware there are DELIVERY DELAYS with Australia Post across Australia.  

An alternative Faster 'SENDLE' option is available for My Playroom's customers.  

Please tick Express Australia Post or Faster 'SENDLE' $15.95 if you want your gifts to fly faster.

(Extra Charges for Regional areas might apply)

 Free shipping exclude furniture. 

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MY PLAYROOM PTY LTD ABN 38 632 534 617