My Playroom's Delivery and Click & Collect Policy

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Check out our Christmas Cut off Dates on Sendle and Australia Post.

We recommend ordering your gifts 2 days earlier than the dates listed, to give them the best chance of arriving in time for Christmas Day. 

My Playroom ships within Australia only at the moment.

 

  • Flat rate standard shipping excluding furniture and bulky items.

    • Metro area $8.99, Regional area $15.99

  • Flat rate Express shipping $15.99 excluding regional area, furniture and bulky items.

  • Startrack Premium Next Day delivery available for Metro Area customers at $18.99 excluding furniture and bulky items. 

  • Free Standard shipping for orders over $100, excluding regional area, furniture, >5kg items which may incur an additional fee.

  • Free Auspost Express shipping or Sendle with Insurance cover for all orders over $120excluding regional area, furniture, >5kg items which may incur an additional fee. 

 

  • Express might takes up to 5 business days after dispatch. Sendle's terms and conditions applied. 

  • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

  • We use Australia Post, Startrack and Sendle for courier. 

  • Once you’ve received your shipping confirmation email, please allow:

       Metro delivery: 2 - 6 business days

       Regional delivery: 5 - 7 business days

       Remote delivery: 7 - 15 business days​

  • All order of furnitures are NOT included in free shipping. You can choose your shipping on the product option and you'll see the cost added up to the product price. Please choose furniture only during checkout to avoid double pay of shipping cost. 

  • Heavy or bulky items above 5kg may incur additional charges. You will be contacted to confirm delivery costs prior to your item being sent. 

  • Please take note for pre-orders, there will be an estimated date of arrival upon which your items will be shipped then. Orders that have a pre-order item will be shipped together when the item arrives.  

Store Pickup

  • Your orders are ready to pick up when you received an READY FOR PICKUP email. 

  • Your orders usually ready to pickup the same day or next day depending on our opening hours.  

  • Please bring along your IDs and the confirmation email for pickup. 

  • The address for store pickup is My Playroom, 118 Maling Rd Canterbury 3126 VIC Australia.