My Playroom's Return and Exchange Policy
Thank you for your order at myplayroom.com.au. Please check all items you ordered when you received your parcel and kindly comment or rate the products you bought. We VALUE your feedbacks. We’re aiming for 100% customers satisfaction.
For purchases made through myplayroom.com.au, we operate a no quibble returns policy and if you return an item within 14 days of receipt (although this is reduced to 7 days on sale goods), we'll give you back the amount you paid for the item.
Towels and all Baby’s Gift range are unexchangeable for hygiene reasons, unless they are actually faulty. As all items are checked to ensure quality prior to shipment.
WE ARE UNABLE TO REFUND FOR CHANGE OF MIND for items that are discounted equal to or more than 30% of the Original Price.
All Products with small parts are suited for 3 years plus and only to be used with parental supervision.
If you are sending your order back to us, please notify us within 14 days of receipt, and send it back to:
ATTN My Playroom Returns
118 Maling Rd, Canterbury, VIC 3126.
We couldn't arrange a return label for you. Please return with your own prefer method. Remember to keep a proof of postage. Please note, we don’t cover the cost of return shipping.
Ensuring all original labels and packaging are undamaged and included at a brand new condition. Please wrap the items securely so they arrive in good condition.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.
We’ll try to process as quickly as possible, but it can take up to 14 days when we’re very busy.
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes, but we cannot guarantee, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.
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We offer a huge variety of picture books, and some products are only in-store.
Please visit us on 118 Maling Road, Canterbury VIC 3126 and check us out in the near future.